A replacement or credit will be given. You have to pay them at exactly the same time. If you still not receive the items 4 5 days after you paid, please let me know, I will go to Post to track it. We will do all I can to be fair and honest with every customer.We will answer all emails within 24 to 48 hours. Please leave 5 Star positive feedbacks when you receive your order. The item "5000g 11lb 500pcs 100% Natural Clear Quartz Crystal Sphere Ball China 15-23mm" is in sale since Thursday, October 23, 2014. This item is in the category "Collectibles\Rocks, Fossils & Minerals\Crystals & Mineral Specimens\Crystals". The seller is "crystal6688" and is located in , . This item can be shipped worldwide.